FREQUENTLY ASKED QUESTIONS
At Budgeting Basics we want to help you embark on your budgeting journey with confidence.
We provide simple, practical tools and resources to help you navigate your Budget Planning and Cash Stuffing Journey with confidence, whether you're just starting out or seeking to refine your budgeting skills.
Visit our online store and explore our wide collection of Budget Binders, decorative ballpoint pens, rulers, calculators, expense trackers, vellum cash envelopes, zipper envelopes, savings challenges and much.
As a small business, we are dedicated to crafting unique and visually appealing budgeting products. Each item is handmade with love, intricately cut, and laminated for reusability. We take great care to ensure consistent quality and precise measurements in every product.
Our commitment to creating superior products is our top priority. However some items may have slight imperfections, which add to their unique charm.
If you have any questions or need assistance with an item, please don't hesitate to reach out to us via email at email@example.com. We are here to assist you and ensure your complete satisfaction with our products
Shipping and Delivery
We currently deliver to all areas across Trinidad and Tobago at a standard fee of $25
When will I receive my order?
Orders are usually delivered within 1-3 Working Days with CSF Couriers.
What forms of payment do you accept?
We accept payments via Bank Transfer or Bank Deposit. Payment on delivery is available with Debit Card and Credit Card via Linx. NO CASH will be accepted b the courier.
What is your Return & Exchange Policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Customised Items CANNOT be returned.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable custom products such as personalized items. Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org
I received an item that was damaged or defective.
All of our items are inspected prior to shipping out.
But if in the rare occurrence you receive a damaged or defective item, please reach out to us at email@example.com with your order number and description of the damage.
Please also include any photos of the damage or defect. We'll will be sure to take care of the issue right away!
We Care About You!
Do you have any questions or concerns regarding your order? We're here to help! Please feel free to reach out to us, and we'll be delighted to assist you.